How To Order…

Firstly, you must be over 18 years of age to order alcohol from us as it is an offence to order underaged. It is also illegal to buy alcohol on behalf of someone under the age of 18. If you're purchasing from us, you will need to confirm your age before payment. Please note that the courier can request photographic ID upon delivery if they believe you look under 25 and they are obliged to take the parcel away if you cannot prove your age. 

Our website has a range of search functions, making it simple for you to search to discover what you want to try next. You can click on an item for more information as well as recommendations from similar brands. Once you've chosen your items, simply add them to the basket and check out. 

We offer free delivery for orders over £75, or £6.99 delivery for orders under the threshold. Ordering is quick and easy, taking secure card payment or paypal for a speedy safe transaction.

Feeling like having a trip to our warehouse and saving 10% on your order?

You can now choose a "click and collect" service from our delivery menu and it will automatically apply a 10% discount off your order. There are no delivery costs and you can collect when suits you, once your order is ready.

Simply select "click and collect" in the delivery section and wait for the confirmation email letting you know when your order is ready to collect.

Loyalty Points

If you create an account when you order you will automatically earn loyalty points. Each £1 you spend with us earns you 20 beer points. 2000 beer points is worth £5 and these can be deducted from any future order. You can use them all or just a proportion its up to you and there is no time limit on their use. Also, watch out for special promotions in our newsletters where we often provide special double point weekends!

With a choice of payment options including Paypal, Klarna and debit or credit card, you can pay securely for your order in confidence. We do not have access to any of your payment details as they are handled by Stripe, Klarna and Paypal.

We normally dispatch orders within 3 working days, however please allow up to a week during busy times, such as Christmas. If you need your order by a specific date, please email us. We use special bottle packaging to ensure your order is as safe as possible in transit, which provides what we think is the best delivery solution currently available, to keep your beers safe in transit.

The standard delivery charge and free delivery offer applies to those who live in England, Wales or some parts of Scotland. For some parts of Scotland, Scottish islands, Northern Ireland, Isle of Man and the Channel Islands, we charge £18.99 on delivery for orders under £75 and £13.99 for orders over. We use DpD or Yodel for our beer deliveries.

We will email you your tracking number once your order has been dispatched. Please track your parcel so you stay updated with the delivery. Dpd will also provide you with a 1 hr time slot on the day of delivery as well as a number of different delivery options. Please ensure you update these so the driver knows where to leave the parcel and to avoid any disruptions or delays. If you request your parcel to be left in a safe place and the parcel then disappears, then this is your responsibility and liability – not The Belgian Beer Company's. 

The courier will only attempt delivery up to three times. After which, the parcel will be returned to us at a fee. If this happens, then we will refund the cost of the returned goods minus any delivery charges paid.

If you have not received your parcel within 10 working days from order date, please contact us via email so we can contact the courier on your behalf to find out where the parcel is. The courier will only open an investigation and provide any compensation for loss within 14 days of dispatch. If you contact us after this deadline, unfortunately it will be too late to resolve.

If you have questions about your order, or need some assistance placing an order, please email us or use our contact form.