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Age Restrictions -
All customers must be over the age of 18 years to purchase alcohol from our shop as it is an offence to do so otherwise. It is also an offence to purchase alcohol on behalf of a minor. By purchasing from us, you are confirming that you are over the legal age of 18 years old.
Prices -
Prices are clearly shown on the website next to each item. All costs are quoted in pounds sterling and include any V.A.T. unless otherwise stated. Delivery costs are only added once customers visit check-out, which will be charged at the rates mentioned in the delivery section of this website. We reserve the right to change prices without prior notice.
Order Amendments -
Customers can change their orders at The Belgian Beer Company as long as the order has not been packed ready for despatch. Please contact us via telephone or email.
Returns Policy -
If you are not happy with your order, please return the item(s) to us within seven working days of receipt in its original condition and unused and we will refund you the total value of the item(s). Please note that we will not refund the cost of postage and packaging of any returns as this is the responsibility of the customer. Please return any items to:
The Belgian Beer Company
Unit 41K Newcastle Business Centre
Winpenny Road
Parkhouse Industrial Estate East
Newcastle-under-Lyme
Staffordshire
ST5 7RH
All refunds will be paid within thirty days of cancelling / returning the product(s).
Breakages -
From time to time, breakages do occasionally happen in transit. If this occurs, all damaged goods must be signed for as damaged on the courier's manifest and you must notify us within three days of delivery. Please take a photo of the damaged goods and then email a copy to sales@thebelgianbeercompany.com We will then either refund the full amount of the product or post a new item(s) out to you.
Statutory Rights -
Nothing in the terms and conditions shall affect the Statutory Rights of the purchaser.
Substitutions -
We will always endeavour to supply products exactly as specified but reserve the right to substitute items of similar quality and value if necessary. If this occurs, we will always inform you before dispatching the order.
Labels and appearances can and do vary occasionally and the images shown on the website may not be exactly the same as current stock items. If the bottle, glass or label is important, please contact us prior to ordering.
Complaints Procedure -
We pride ourselves on providing an excellent service by selling high quality products at all times.
If, however, you are not satisfied with your order or service, please email us directly at sales@thebelgianbeercompany.com or write to:
The Belgian Beer Company
Unit 41K Newcastle Business Centre
Winpenny Road
Parkhouse Industrial Estate East
Newcastle-under-Lyme
Staffordshire
ST5 7RH
Any issues will be dealt with quickly and efficiently. We promise to respond to any problems within five working days of receiving the complaint and will stay in regular contact with the customer until the issue is resolved.
Privacy Policy -
The Belgian Beer Company is committed to protecting your personal information and privacy. Any personal data that you give to us will be with your permission and be used and kept in accordance with the Data Protection Act 1998. We promise not to sell your details to any third parties.
Links -The website may contain links to other sites of third parties. We are not responsible for the content or privacy practices of these.
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